When communication between your clients (and their teams) and you (and your team) is at the heart of the services you are delivering, shouldn’t you provide a communication forum that manages the information effectively and controls the customer experience in a seamless and efficient manner?
IBRC’s project communication tool, ProComm, was designed to do just that. ProComm is a simple-to-use, on-line tool that provides a branded communication environment for your clients. It allows you to distinguish yourself from the competition by making complex project communications more direct, simple, and efficient.
Benefits of using ProComm:
Project communications are
- Nothing is lost in the sea of other emails you, your client, and your team get.
- No more worrying about the emails you weren't copied on.
Project communications are tracked.
- Communications are categorized and routed appropriately.
- Open items are kept on the radar until your client agrees they’re closed.
Project communications are visible to
- You can see, in real-time, the issues your client is having.
- You can see, in real-time, how your team is responding.
Project metrics are available in real-time.
When all project communications go through ProComm, you can see when and how your staff’s time is being spent, how resources should be re-allocated, who’s doing a good job (and who isn’t).
For more information, please contact us at firstname.lastname@example.org.