When communication between your clients (and their teams) and you (and your team) is at the heart of the services you are delivering, shouldn’t you provide a communication forum that manages the information effectively and controls the customer experience in a seamless and efficient manner?

IBRC’s project communication tool, ProComm, was designed to do just that. ProComm is a simple-to-use, on-line tool that provides a branded communication environment for your clients. It allows you to distinguish yourself from the competition by making complex project communications more direct, simple, and efficient.

Benefits of using ProComm:

• Project communications are centralized.
  - Nothing is lost in the sea of other emails you, your client, and your team get.
  - No more worrying about the emails you weren't copied on.

• Project communications are tracked.
  - Communications are categorized and routed appropriately.
  - Open items are kept on the radar until your client agrees they’re closed.

• Project communications are visible to management.
  - You can see, in real-time, the issues your client is having.
  - You can see, in real-time, how your team is responding.

• Project metrics are available in real-time.

• When all project communications go through ProComm, you can see when and how your staff’s time is being spent, how resources should be re-allocated, who’s doing a good job (and who isn’t).

For more information, please contact us at information@ibrc.com.