What you don't know, can hurt you...


Introducing Open-Line 



What It Is, How It Works

1 US Patent No. 7698162

 

OVERVIEW

Open-Line Overview Chart


 

Research Confirms OPEN-LINE's Effectiveness

In a controlled study conducted October, 2010, OPEN-LINE’s positive impact on customer relationships was proven. With the permission of one of IBRC’s new OPEN-LINE clients, IBRC randomly separated the company’s customers into two, equally sized groups: one group (the test group) used OPEN-LINE for six months; the other group (the control group) did not use and was not exposed to OPEN-LINE. All other customer service, communication, and experience programs to which these two groups of customers were exposed during the study were kept identical. At the conclusion of the six-month test period, participants from each group were asked the same three questions via an on-line survey.



By a statistically significant margin customers who had been using OPEN-LINE for six months were more likely to give the highest rating for each of the three survey questions asked:

How would you rate the company?
The percentage of Open-Line users who rated the company “Excellent” was 41% greater than the percentage of non-users who gave that highest rating.

How likely would you be to recommend the company to a friend?
The percentage of Open-Line users who said “Very Likely” was 51% higher than the percentage of non-users who said the same.

How likely do you think it is that you will be a customer of the company a year from now?
The percentage of Open-Line users who said “Probably Would” was 15% higher than the percentage of non-users who said the same.

Of course, these results may not be experienced by every company that uses OPEN-LINE, but OPEN-LINE’s positive impact on customer satisfaction and loyalty is clear.

 

Listen to What Our Clients Say About OPEN-LINE...

  "OPEN-LINE provides us with real-time data and feedback to support our programs."

  "My job is easier because I know exactly how my members feel and what I need to do
     to make the necessary changes for my business!"

  “The system is easy to use and its a good way to track the process and resolution.”

  “Our members use OPEN-LINE as an open line of communication to us, which makes it
     a valuable tool to use when managing and growing ....”

  “Another benefit we didn't expect, is how much, in such a short time, we are learning
     about our organization.  In the past, we have tried to use client surveys to attempt
     to assess our strengths and weaknesses.  Now, after experiencing OPEN-LINE, we
     believe it will prove to be a far better tool for assessing our organizational strengths
     and weaknesses than any survey we could ever create.”

  “OPEN-LINE gives members a way to bring up their issues anytime it’s convenient for
     them. And, they get our full attention.”

  “IBRC, the system developer and administrator for the program, has become our
     trusted partner.”


...And What Their Customers Say...

...And What Their Customers Says...

 

How Can You Get Open-Line?

OPEN-LINE is a SaaS (software-as-a-service) offering. There is no software to install and no additional hardware to purchase or maintain. The only requirement is that you and your customers have access to email and the Internet.

 

OPEN-LINE comes in three “sizes,” with progressive levels of features and functionality, each tailored to fit the particular needs and resources of a wide variety of organizations.

 

Click to learn more about:

OPEN-LINE for Schools

OPEN-LINE for Wine Clubs
  Open-Line Connect!
Specifically designed for smaller organizations, OPEN-LINE Connect! provides full access to the core functionality at a price you can afford. Benefit from the power of this comprehensive system now. Move up to the next level when the time is right.


Open-Line Essential
With service and support included, this feature-rich option is designed specifically for organizations that need to leverage their constrained resources to the maximum degree possible.


Open-Line Professional
Provides the tools necessary for large organizations to manage the customer experience function efficiently and focus the entire organization on this key criteria for success.

 

Although OPEN-LINE incorporates leading-edge technologies, is highly customizable to your organization’s requirements, and represents significant value … it is refreshingly affordable.

OPEN-LINE is priced on an annual subscription basis, with initial, one-time set-up fees, if applicable.

The actual price you pay for OPEN-LINE will depend on the configuration you choose for your organization.  Factors that influence price include:

bullet The number of customers you put on OPEN-LINE

bullet The number of employees you want to have access to it

bullet The customer-group hierarchy you determine, and

bullet The features and type of support you choose


Annual subscriptions can be as low as $1 per customer.

How much is a customer worth to your organization?


Ready to get started?  Click here.

To learn more about OPEN-LINE, click here.

To view an online demo of the customer's experience, click here.

For answers to Frequently Asked Questions, click here.

More questions? Send us an email.